Elastio’s Incident Response Service is managed by our security team to provide customers with expert support in the event of ransomware encryption or malware threats. The service continuously monitors threat activity within your Elastio-protected environment and ensures you have the guidance and intelligence needed to respond quickly and effectively.
The service is included for all customers using the Elastio SaaS and Private Cloud deployment models.
Key Features
Threat Monitoring:
Real-time monitoring of threats detected within your Elastio tenant. Our security team evaluates detections and suspicious activity, reducing noise and focusing attention on high-risk events.
Expert Guidance:
When threats are identified, Elastio’s security team provides analysis and recommended response actions. This may include containment steps, recovery recommendations, or deeper forensic guidance depending on the severity of the event.
SIEM Integration:
All threats detected by Elastio are automatically forwarded to your organization’s SIEM. This ensures your security team maintains complete visibility and can correlate Elastio threat data with other security signals.
Collaborative Escalation:
In the event of a confirmed or suspected ransomware incident, Elastio’s Incident Response team engages directly with your team to align on next steps and assist with clean recovery operations.
Service Excellence
Dedicated Security Team: Experts in ransomware detection and recovery, available to guide you during critical incidents.
Seamless Integration: Elastio threat intelligence integrates into your existing security operations, strengthening your overall resilience.
Proven Recovery Assurance: Incident Response services are tightly aligned with Elastio’s core mission—ensuring you always have a clean, provable recovery point.
SLA
The SLA guarantees a 24-hour response time, though our team typically responds within a few hours. Incidents are also forwarded to any SIEM or alert rules configured in your console.
Get Started Today
Contact our Sales Team to enable the Incident Response Service and learn how Elastio can strengthen your ransomware defense and recovery program.