Support Channels and Availability
Elastio provides multiple support channels to ensure that customers have access to the assistance they need. Below is a summary of the available support features and how to access them.
| Description | Details |
|---|---|
| Pricing | Included with the product |
| Technical Support | Email, Portal, Phone |
| Support Availability |
9×5 (excluding holidays); Timezone Options 8 AM - 5 PM EST 8 AM - 5 PM GMT |
| Initial Response SLA | 24 hours |
| Customer Success Engineer | Pooled Engineer for multiple customers |
Help Center Access
Elastio customers can contact support to request access to the full Help Center. This includes assistance with:
- Troubles accessing an existing Help Center account.
- Creating a new Help Center account.
For more details on how to get in touch, check out how to contact support.
Tenant Status
The uptime statistics for the tenant are available here.